Privacy notice

Farmers Basket is the trading name of Rafael Rippon, a sole trader, of 51 Ongar Road, London SW6 1SH. We are the data controller for the information described here.

For anything about your information, write to rafael@ripponstudio.co.uk.

• Account details: your name, email address, phone number and password (stored scrambled, so nobody can read it).
• Order details: the stall, the market, the market day, the products and quantities you ordered, your collection code and your payment.
• Payment details: we do not see or store your card number. Card payments are handled by Stripe, which shares only the payment result and the last four digits with us.
• Stall details, if you sell: business name, description, pitch number, photos, trading days and payout status.
• Technical details: your IP address, device and browser type, and the pages you visit, used to keep the site secure and working and to count which pages are used.
• Messages you send us, such as support emails.

• To take and manage your orders and let the stall prepare and hand over your order. Legal basis: performance of a contract.
• To send order confirmations, collection codes and market day reminders. Legal basis: performance of a contract.
• To take payment and handle refunds. Legal basis: performance of a contract, and our legal obligations for accounting records.
• To keep accounts secure, prevent fraud and misuse, and fix faults. Legal basis: legitimate interests.
• To count visits to our pages, so we know which ones are used. The count is not linked to your account or shared with anyone. Legal basis: legitimate interests. You can turn it off on our cookie notice page.
• To send marketing emails about markets and new stalls, only if you ask us to. Legal basis: consent, and you can withdraw it at any time.
• To meet tax, accounting and food traceability obligations. Legal basis: legal obligation.

We share only what is needed for an order to work. Stall owners see the order, your name and your collection code so they can hand your food over. If an order is not collected, or you report a problem with it, we use your name, email and phone number to help sort it out.

• Stripe, for card payments and payouts to stalls.
• Our hosting, database and email providers, who process data on our instructions.
• Professional advisers, insurers, and authorities where the law requires it.

We never sell your personal information.

Some of our providers, including Stripe and our hosting and email providers, may process information outside the UK, for example in the European Economic Area or the United States. Where they do, we rely on UK adequacy regulations (including the UK Extension to the EU-US Data Privacy Framework), or the International Data Transfer Agreement or Addendum, so your information gets the same protection.

• Account details: while your account is open, then up to twelve months after you close it.
• Order and payment records: six years after the end of the tax year they fall in, because tax law requires it.
• Support messages: two years.
• Technical logs: up to twelve months.

Under UK data protection law you can ask for a copy of your information, ask us to correct or delete it, ask us to restrict or stop certain uses, object to processing based on legitimate interests, ask for your data in a portable form, and withdraw consent for marketing. Write to rafael@ripponstudio.co.uk and we will reply within one month.

If you are unhappy with our answer you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Farmers Basket is for people aged 16 and over. We do not knowingly collect information about children.

We use cookies and storage on your device to sign you in, keep your basket and remember your markets, and to count visits to our pages, which you can turn off. There is more detail in our cookie notice.